Your Trusted Partner for IT Outsourcing in Lagos and Nigeria

Are you looking for reliable, cost-effective, and scalable IT Outsourcing in Lagos and Nigeria? Look no further. ISN is your one-stop solution for all your IT needs.

Our global IT consulting practice helps CIOs and IT leaders design and implement advanced solutions in IT governance, security, data management, applications, and compliance. With years of experience, our staff have the capabilities and expertise to take your business to the next level. By partnering with us, you ensure that your IT organization performs with the same focus and excellence with which you manage day-to-day business operations. We will work with you to address IT security and privacy issues and deploy advanced and customized application and data management structures that not only solve problems but add value to your business.

Computer Systems Hardware Support

  • Perform Systems audit in the first two weeks. 
  • Performance testing of hardware components
  • Capacity Utilization level
  • Faulty or about to fail components
  • Check for Software bug
  • System Security
  • Generate report and recommendations

Website hosting Support

Website Update and Maintenance

  • Check Backend security of the current hosting partner
  • Assessment of the security of the website
  • Website Content Update when required
  • Submit a report

Remote Support

– Assessment of current Firewall/Edge Devices

– Remote Access Options

  • VPN

– Remote Support Activities

  • Diagnose and resolve software level issues e.g System performance, Antivirus update etc.
  • Network and Access related challenges e.g CCTV, Firewall, IPPBX

Printer Support

Printers audit

  • Run Printer self test to check quality of printing output
  • Check Toner Level
  • Check Printer mechanism
  • Report and Recommendations

Routine Issues

  • Paper jam error
  • HP printer ‘no toner error’
  • Showing ‘offline error’- connectivity challenge
  • Some or all of the printing on the page is faded
  • Unable to find driver for specified OS

Infrastructure Monitoring

– Monitor Critical Infrastructure Uptime

  • Edge Devices
  • On-Premise Servers
  • CCTV
  • IP-PBX
  • Other critical network assets

– Quick issues response time via alerts

– Reduced resolution time

Mail Server and Email Support

– Assessment of customer’s Email system- Cloud or On-Premise?

– Agreement on ISN responsibilities for the server-side.

– Other task

  • Email Configuration on System/Smart phones – IMAP
  • Archiving and Clean-up if required

– Periodic Training on Email Security and Cybersecurity Update

  • Email Phishing
  • Spam Emails

Windows, Mac and Linux Operating System

– System Update

  • Set appropriate time for automatic update
  • Fix OS bug
  • Security issues at the OS level

– Applications clean-up

– Storage space clean-up

– Installation and Configuration of OS on new DOS systems

– Setup of new systems

– Applications installation and configuration

Backup Solution Setup and Configuration

  • Assessment of current backup design
  • ISN Practical Drive
  • Similar to OneDrive, Dropbox, Google drive
  • Backup solution will be configured to sync local critical documents to cloud.

LAN, WAN, Wi-Fi Connectivity Support

  • Assessment of connectivity devices
  • Check hardware and port status
  • LAN and WIFI testing and optimisation
  • Configuration of Firewall/Router to optimise performance.

VoIP Server and IP phones

  • Management of the IP-BPX server
  • Onboarding of new user
  • Table Phone Provisioning
  • Softphone and Smart Phone Provisioning
  • Integration and Management of SIP/E1 gateway if not already done

Support for Work from Home

  • Fully aware of the impact of COVID on businesses
  • ISN support flexible mode of working
  • Assessment of Firewall Router for VPN access
  • Provisioning of secure VPN access to Corporate office resources
  • Remote Support for Staff working from Home

IT Consulting

  • Monthly report and recommendations on activities to further enhance staff productivity
  • Advice on required upgrades and or new technology that can improve efficiency as and when needed

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